Heather Kilbourn’s looking for work!

The tl;dr: I’m looking for a senior-level IC role in information architecture, user experience optimization, project management, communications, or writing/editing.


For the last year plus I’ve been at WordPress VIP, a part of Automattic, working with some of their largest, most complex customers as an Enterprise Technical Account Manager (TAM). I’ve loved working with the great people there and supporting my customers, but I’ve come to the realization I have been working 180º away from the type of work that brings me the most happiness and that I need to make a change.

See the source image

I’ve had a fortunate career with the successful exit by sale of my data center startup and working at companies who operate chunks of the web at scale. The through-line for me has been roles where I am building things or fixing things. I thrive working on green field or transformational projects and my TAM role has been more to the side supporting things. Thus, the change.

I also realized I missed things like analyzing customer data to optimize information architectures & help smooth user experiences and then seeing the results of that work; project managing high-stakes bets and bringing to bear all my strategic and tactical experience plus soft skills to get stuff done; and the opportunities to use my writing skills in the communications and documentation spaces. Most of all, I missed the sense of completion of a job well done and the excitement of the next thing over the horizon.

So, I’d appreciate any and all referrals, pointers, tips, and leads for roles in those areas! If you’ve worked with me and feel so moved, a LinkedIn recommendation would also be most appreciated. 🙂

Onward!

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